Wolvix
Privacy Policy
Last updated 11 September 2026.
Who is responsible
Wolvix Player is operated by wolvix.tv, Kalverstraat 11, 1011 XC Amsterdam, Netherlands. For any question about your data, or to exercise any right below, email support at wolvix dot tv.
What the app sends us
Only when you activate a licence, start a trial, or the app re-checks your licence:
| Data | Why |
|---|---|
| A device fingerprint - an irreversible SHA-256 hash of your operating system name and your disk serial number | To count how many devices a licence is used on, and to make sure a free trial is used once per machine. It is a one-way hash; we cannot recover your disk serial from it. |
| Computer name, operating system, app version | So you can tell your own devices apart when deactivating one, and so we can support the versions people actually run. |
| Your licence key | To check it is valid. In our diagnostic logs it is stored only in a shortened form, never in full. |
| IP address | Recorded with licence and trial requests to limit abuse. |
What the app never sends
- Your playlists, or any address, username or password in them
- Channel names, programme data or anything you watch
- Recordings, screenshots or any media file
- Your app settings
Wolvix Player connects directly to whichever service you configure. We are not in the middle of that connection and have no visibility of it.
If you buy a licence
- Your email address - to send your licence key, and so you can recover it later. Also the address we reply from if you contact support.
- Your name, if you enter one at checkout.
- Order details - which product, the amount, the currency, and the payment reference from the provider.
- IP address at the moment the order is created, to help identify fraudulent orders.
We never see your card details. Payment is handled entirely by our payment providers; card numbers are never sent to, processed by, or stored on our servers. We receive only confirmation that a payment succeeded, and a reference for it.
The website
- A currency cookie (
wv_cur) remembering whether you chose euros or dollars. It contains nothing else and expires after 90 days. - Country lookup to pick a default currency. This is done on our own server against a local database - your IP address is not sent to any third party for this.
- Cloudflare Turnstile protects the checkout and key-recovery forms from automated abuse. Cloudflare processes your IP address and basic browser signals to do this.
- Basic visitor statistics (StatCounter) - aggregate page views and referrers. We do not use these to build a profile of you.
Licence and support emails are delivered through SMTP2GO. We keep a record of the recipient, subject and time of each message, and whether it was delivered - never the contents. That record is what lets us answer "I paid and never received my key".
How long we keep it
- Licence and order records - while the licence exists, and afterwards as long as tax and accounting rules require.
- Trial records - kept after a trial ends, because otherwise the same machine could take a new trial forever.
- Diagnostic and delivery logs - 12 months.
Who else sees it
Only the services needed to run this: our payment providers, SMTP2GO for email, Cloudflare for abuse protection, StatCounter for visitor statistics, and our hosting provider. We do not sell your data and we do not share it for advertising.
Your rights
If you are in the EU or UK you may request a copy of your data, ask us to correct or delete it, object to how we use it, or complain to your national data protection authority. Email support at wolvix dot tv and we will respond within 30 days.
One honest limitation: deleting your data removes your licence too, and a device fingerprint linked to an expired trial is kept so the trial cannot simply be restarted. We will explain exactly what that means for you before acting on any deletion request.
Changes
If this policy changes we update the date at the top. Material changes affecting existing customers will be sent by email.